ZERV Help Center

Welcome to the ZERV Help Center. Below you’ll find information about ordering, free shipping, tracking, sizing, custom surfboards, and our final-sale policy.

Last updated: August 18, 2026

Shipping

Free U.S. Shipping

ZERV offers free standard shipping on all eligible online orders shipped within the United States. No discount code is required. Free shipping will be applied automatically during checkout.

Custom surfboards may require separate pickup, delivery, or freight arrangements. Any applicable delivery terms will be discussed and approved before a custom-board order is finalized.

Processing Times

Many ZERV apparel products are produced specifically for each order. Processing time is separate from shipping time and may vary based on the product, availability, and order volume.

Estimated delivery dates are estimates rather than guarantees. Orders containing multiple products may arrive in separate packages.

Tracking Your Order

Once your order ships, you will receive a shipping-confirmation email containing available tracking information. Tracking may take up to 48 hours to begin displaying movement after the carrier receives your package.

Customers can also sign in to their ZERV account to view available order information.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout. Please contact ZERV immediately if you notice an error.

We cannot guarantee that an address can be changed after an order enters production or fulfillment. ZERV is not responsible for packages delivered to an address entered incorrectly by the customer.

Delayed, Lost, or Stolen Packages

Carrier delays can occasionally occur because of weather, transportation disruptions, holidays, or other circumstances outside ZERV’s control.

If tracking shows no movement for an extended period, contact ZERV through our Send Us a Message page. We will help review the shipment and determine the appropriate next step.

ZERV is not responsible for packages marked as delivered by the carrier that are subsequently lost or stolen. Customers should first check around the delivery location, ask household members or neighbors, and contact the carrier.

Final-Sale and No-Returns Policy

All Sales Are Final

ZERV does not accept returns or exchanges. All purchases are final.

Because many ZERV products are produced specifically for each customer, we cannot accept returns or exchanges for:

• Selecting the wrong size

• Changing your mind

• Personal preference

• Ordering the wrong color or design

• Finding an item elsewhere at a different price

• Normal variations in color, placement, or appearance

• Refusing or failing to collect a delivery

Please review all product descriptions, photographs, measurements, sizing information, colors, and order details carefully before completing your purchase.

Damaged, Defective, or Incorrect Products

The final-sale policy does not eliminate any rights that cannot legally be waived.

If an item arrives damaged, materially defective, or different from what you ordered, contact ZERV within 7 calendar days of delivery. Include:

• Your full name

• Order number

• A description of the issue

• Clear photographs of the product

• Photographs of the packaging and shipping label when relevant

Do not discard, wear, wash, alter, repair, or otherwise use the affected item while the claim is being reviewed.

After reviewing the claim, ZERV may provide an appropriate remedy, such as a replacement, repair, refund, or store credit, depending on the circumstances and applicable law. A remedy is not guaranteed until the claim has been reviewed and approved.

Minor color differences caused by lighting, photography, screen settings, garment construction, or printing processes are not considered defects.

Custom Surfboards and Personalized Products

All custom surfboards, customized items, and personalized products are final sale and cannot be returned or exchanged.

Customers are responsible for reviewing and approving all available dimensions, colors, artwork, fin configurations, specifications, and other custom details before production begins.

Hand-shaped and handmade surfboards may contain minor cosmetic variations. These natural differences are part of the handmade process and do not necessarily constitute defects.

Order Changes and Cancellations

Orders may enter production shortly after they are placed. Changes and cancellations are therefore not guaranteed.

If you notice a mistake, contact ZERV immediately. If production or fulfillment has already begun, the order cannot be changed or canceled.

Frequently Asked Questions

Does ZERV offer free shipping?

Yes. ZERV offers free standard U.S. shipping on eligible online orders. No promotional code is required.

Why hasn’t my order shipped yet?

Many ZERV apparel products are made specifically for each order. Your product must be prepared before it can be packaged and shipped. Processing time and carrier transit time are separate.

Will all my products arrive together?

Not always. Products may be produced or fulfilled from different locations, so one order can arrive in multiple packages. Separate tracking information may be provided for each shipment.

How do I track my order?

Use the tracking link in your shipping-confirmation email or sign in to your customer account. Tracking becomes available after the order has been fulfilled and accepted by the carrier.

Can I return or exchange my order?

No. All ZERV purchases are final sale, and returns or exchanges are not accepted for sizing, preference, or change of mind.

This policy does not affect remedies that may apply when an order arrives damaged, materially defective, or different from what was ordered.

Can I exchange an item for another size?

No. ZERV does not offer size exchanges. Please review the product-specific size chart before ordering.

For the most accurate comparison, lay a similar garment flat, measure it, and compare those measurements with the chart on the product page.

What if my product arrives damaged or incorrect?

Contact ZERV within 7 calendar days of delivery through the Send Us a Message page. Include your order number, a description of the problem, and clear photographs.

Can I change or cancel my order?

Contact ZERV immediately after noticing an error. We will try to help, but changes and cancellations are not guaranteed after production or fulfillment begins.

Are ZERV products made to order?

Many ZERV apparel products are produced after an order is placed. This helps ZERV offer more original designs, sizes, and colors while reducing unnecessary inventory and waste.

How should I care for my ZERV apparel?

Always follow the care label attached to the garment. Unless the product instructions say otherwise:

• Wash with similar colors

• Wash inside out using cold water

• Use mild detergent

• Avoid bleach

• Tumble dry on low or hang dry

• Do not iron directly over printed or decorated areas

Proper care helps protect the garment and its design.

Does ZERV make custom surfboards?

Yes. ZERV creates custom grovelers, shortboards, longboards, and skimboards. Visit the Custom Board Inquiry page to share your experience level, preferred dimensions, typical waves, design ideas, and desired performance.

How long does a custom surfboard take?

The timeline depends on the shape, materials, artwork, customization, current workload, and delivery method. An estimated timeline will be discussed before the project is finalized.

Can I return a custom surfboard?

No. Custom surfboards and personalized products are final sale. If a custom board arrives materially damaged or different from the approved specifications, contact ZERV promptly with photographs and project details.

How do I contact ZERV?

Visit the Send Us a Message page and complete the contact form. Include your order number when asking about an existing order.

Need More Help?

If your question was not answered above, send ZERV a message. We’ll review your request and respond as soon as reasonably possible.

Keep creating. Keep riding forward. ZERV ON.